Sooothing the Mind, Body & Soul
Sooothing Hands Policy
Sooothing Hands Massage Therapy are here to provide a service to you which include massages, facials, and waxing . Any lewd behavior such as proposals of a sexual nature is UNACCEPTABLE.
We will report these violations to the proper authorities immediately and ask that you be removed from the spa party/facility. All clients will be treated with respect and we expect the same from you.
Sooothing Hands has the right to refuse or terminate services for any of the following reasons: Broken Skin or Lesion or Any medical conditions not disclose at the time of booking a reservation.
In order to make your spa experience a real treat, please adhere to the following:
- Appointments are required and must be reserved with a credit card, unless a cash payment is made in advance. And regardless if a Groupon/LivingSocial voucher has been purchased. We gladly accept cash and all major credit cards. Gift Certificates are available for all services and retail items. Please note that no cash refunds will be made on Gift Certificates.
- Arriving 15 minutes prior to your appointment will allow you to become better acquainted with your surroundings and be ready & relaxed for your treatments. All appointments will end on time regardless of how delayed the start, so that the next guest is not delayed.
- We understand that the need to reschedule may arise. However, kindly honor our 24 hour cancellation policy. Failure to contact us or failure to show for your scheduled appointment will result in a 100% charge for services reserved.
- Children are not allowed, unless they are being serviced.
We thank you for your patronage! However, Groupon Vouchers are limited to one (1) per person and one (1) additional purchase as a gift, for each offer. The current deals that we offer cannot be repurchased. So, if you have repurchased any of the deals we offer, you have two options: 1, Pay the difference between the Groupon price and the regular price for that specific service or 2, Contact Groupon Customer Service for a refund. Vouchers expire 90 days from the date of purchase, and will not be extended. No exception!!!!
Gratuity is not included in your treatment; however, it is highly appreciated. 15-22% is the customary gratuity.